Based on our research, Thryv is HIPAA compliant because it meets the requirements set by the U.S. Department of Health and Human Services (HHS) to safeguard protected health information (PHI).
What is Thryv?
Thryv is a small-business customer relationship and operations platform that enables companies to manage scheduling, payments, marketing campaigns, messaging, reviews, and client records from a single dashboard.
With Thryv, organizations can automate appointments, centralize communications, and streamline customer management workflows. Thryv’s HIPAA compliance is available only through its Thryv Secure add-on with a signed BAA.
Will Thryv sign a business associate agreement (BAA)?
Yes, Thryv will sign a business associate agreement, which can be reviewed here.
What does the Thryv BAA cover?
Thryv’s HIPAA offering states that eligible customers may use Thryv Secure “to process, maintain, and transmit PHI” subject to the terms of its Business Associate Agreement and platform security controls. Thryv indicates it will provide HIPAA appropriate administrative, technical, and physical safeguards and will limit access to trained personnel under HIPAA accounts.
Their BAA covers:
- Protection of PHI
- Notifications of security incidents
- Access by HHS requests
- Individual Right of Access requests
- Individual accounting requests
- Return of PHI
Is Thryv HIPAA compliant?
Thryv signs a BAA, and as a result, is HIPAA compliant.
The HIPAA compliant solution: Paubox
Paubox has developed a HIPAA compliant email and texting solution that makes it easier for providers to connect with their patients. It eliminates the need for third-party apps or logins, allowing patients to receive secure, encrypted texts and emails directly on their phones.
Learn more: HIPAA Compliant Email: The Definitive Guide
FAQS
What is HIPAA?
The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).
HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.
Who does HIPAA apply to?
HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.
What is a business associate agreement?
A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.
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