Based on our research, Setmore is HIPAA compliant, if healthcare providers subscribe to its Setmore Health plan, which includes additional security features and a signed business associate agreement (BAA).
What is Setmore?
Setmore is an online appointment scheduling platform that allows businesses, including healthcare providers, to manage bookings, automate reminders, and integrate with calendars and payment systems. It also offers telehealth integrations, staff scheduling, and client notifications.
Will Setmore sign a business associate agreement (BAA)?
Yes, Setmore will sign a business associate agreement (BAA) with customers subscribed to its Setmore Health plan. The details of the plan and BAA process can be reviewed here.
What does the Setmore BAA cover?
The Setmore Health BAA outlines the permitted uses and disclosures of protected health information (PHI) in compliance with HIPAA. According to Setmore’s documentation, the Health plan includes enhanced security, encryption, and access controls to help healthcare providers handle PHI appropriately.
Their BAA covers:
- Protection and confidentiality of PHI
- Notification of security incidents or breaches
- Limitations on PHI use and disclosure
- Access by HHS for compliance audits
- Return or destruction of PHI upon termination
What does the Setmore BAA exclude?
The Setmore BAA does not automatically extend to data shared through or integrated with third-party apps. Setmore disclaims responsibility for how external integrations handle PHI unless users confirm that those apps also meet HIPAA standards.
The platform states, “We strongly encourage you to understand how each integration uses customer or patient data prior to activation. Make sure that your usage of each app meets compliance requirements in your area.”
Is Setmore HIPAA compliant?
Setmore can be HIPAA compliant, but only for users on the Setmore Health plan with an executed BAA and compliance-conscious handling of third-party integrations.
The HIPAA compliant solution: Paubox
Paubox has developed a HIPAA compliant email and texting solution that makes it easier for providers to connect with their patients. It eliminates the need for third-party apps or logins, allowing patients to receive secure, encrypted texts and emails directly on their phones.
Learn more: HIPAA Compliant Email: The Definitive Guide
FAQs
What is HIPAA?
The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).
HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.
Who does HIPAA apply to?
HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.
What is a business associate agreement?
A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.
