Based on our research, Kustomer is HIPAA compliant because it meets the requirements set by the U.S. Department of Health and Human Services (HHS) to safeguard protected health information (PHI).
What is Kustomer?
Kustomer is an AI-powered customer service platform that provides tools for CRM, ticketing, and omnichannel support.
With Kustomer, organizations can unify customer interactions across channels like email, chat, social media, and phone, offering a 360-degree view of each customer. This helps businesses deliver personalized support, automate workflows, and enhance customer satisfaction by efficiently managing service experiences.
Will Kustomer sign a business associate agreement (BAA)?
Yes, Kustomer will sign a business associate agreement, which can be reviewed by contacting their support team.
What does the Kustomer BAA cover?
The Kustomer BAA covers the use and disclosure of protected health information (PHI), stating, “Kustomer is in compliance with HIPAA requirements and will:
- Provide covered entities and their business associates with appropriate security configuration options to ensure the confidentiality, integrity, and availability of ePHI
- Protect ePHI against reasonably anticipated threats, hazards, and impermissible disclosures
- Use ePHI only to help covered entities conduct their healthcare functions”.
Is Kustomer HIPAA compliant?
Kustomer signs a BAA, and as a result, is HIPAA compliant.
The HIPAA compliant solution: Paubox
Paubox has developed a HIPAA compliant email and texting solution that makes it easier for providers to connect with their patients. It eliminates the need for third-party apps or logins, allowing patients to receive secure, encrypted texts and emails directly on their phones.
Learn more: HIPAA Compliant Email: The Definitive Guide
FAQS
What is HIPAA?
The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).
HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.
Who does HIPAA apply to?
HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.
What is a business associate agreement?
A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.
Farah Amod
