Based on our research, Freshdesk may be HIPAA compliant because it meets the requirements set by the U.S. Department of Health and Human Services (HHS) to safeguard protected health information (PHI) if a business associate agreement (BAA) is signed.
What is Freshdesk?
Freshdesk, a product from Freshworks, is a cloud-based customer engagement solution that helps businesses streamline customer support. It allows organizations to track and manage customer inquiries, provide support across multiple channels (email, chat, calls, social media), and automate tasks. Healthcare organizations can use Freshdesk to facilitate communication and manage patient interactions.
With Freshdesk Freshworks, businesses can enhance customer service and workflow efficiency. While Freshdesk offers HIPAA-related security measures, its compliance depends on signing a BAA.
Will Freshdesk sign a business associate agreement (BAA)?
Yes, Freshdesk will sign a business associate agreement, which can be reviewed here.
What does the Freshdesk BAA cover?
The Freshdesk BAA covers the use and protection of PHI, outlining the security measures Freshdesk implements to comply with HIPAA regulations.
Is Freshdesk HIPAA compliant?
Freshdesk may be HIPAA compliant, but its compliance depends on the proper configuration of security settings and signing a BAA. Healthcare organizations should carefully review Freshdesk's policies to ensure they meet specific compliance needs.
The HIPAA Compliant Solution: Paubox
Paubox has developed a HIPAA compliant email and texting solution that makes it easier for providers to connect with their patients. It eliminates the need for third-party apps or logins, allowing patients to receive secure, encrypted texts and emails directly on their phones.
FAQs
What is HIPAA?
HIPAA sets national standards for protecting the privacy and security of certain health information, known as PHI.
HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in fines and penalties for covered entities.
Who does HIPAA apply to?
HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.
What is a business associate agreement?
A BAA is a legally binding contract establishing a relationship between a covered entity under HIPAA and its business associates.
Kirsten Peremore
