Based on our research, Zendesk is HIPAA compliant because it meets the requirements set by the U.S. Department of Health and Human Services (HHS) to safeguard protected health information (PHI).
What is Zendesk?
Zendesk is a customer service and engagement platform that helps businesses manage and streamline their customer support operations.
With Zendesk, organizations have access to a suite of tools for managing customer inquiries, including ticketing systems, live chat, email support, and help desk functionalities. Zendesk aims to improve customer experience by offering solutions for managing customer queries across multiple channels, automating workflows, and providing analytics for better decision-making. It is widely used by businesses of all sizes to enhance communication and support with their customers.
Will Zendesk sign a business associate agreement (BAA)?
Yes, Zendesk will sign a business associate agreement, which can be reviewed here.
What does the Zendesk BAA cover?
The Zendesk BAA covers the use and disclosure of protected health information (PHI), stating, "Because personal health information may exist within Zendesk service data, the Advanced Compliance feature helps you fulfill your HIPAA obligations. With Advanced Compliance, you have the ability to enter into a Business Associate Agreement (BAA) with Zendesk. Additionally, Zendesk will provide you with appropriate security configuration options to help safeguard protected health information (PHI)."
Is Zendesk HIPAA compliant?
Zendesk signs a BAA, and as a result, is HIPAA compliant.
The HIPAA compliant solution: Paubox
Paubox has developed a HIPAA compliant email and texting solution that makes it easier for providers to connect with their patients. It eliminates the need for third-party apps or logins, allowing patients to receive secure, encrypted texts and emails directly on their phones.
Learn more: HIPAA Compliant Email: The Definitive Guide
FAQS
What is HIPAA?
The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).
HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.
Who does HIPAA apply to?
HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.
What is a business associate agreement?
A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.
Tshedimoso Makhene
