Based on our research, New Relic is HIPAA compliant because it meets the requirements set by the U.S. Department of Health and Human Services (HHS) to safeguard protected health information (PHI).
What is New Relic?
New Relic is an observability platform that helps businesses monitor and optimize their software performance. It provides real-time insights into applications, infrastructure, logs, and digital experiences by collecting and analyzing telemetry data like metrics, events, logs, and traces.
Will New Relic sign a business associate agreement (BAA)?
Yes, New Relic will sign a business associate agreement, which can be reviewed here https://newrelic.com/termsandconditions/hipaabaafaq. This agreement serves as an addendum to the main contract between New Relic and the customer.
What does the New Relic BAA cover?
The New Relic BAA covers the handling of protected health information (PHI) when PHI is processed or stored as part of the telemetry data sent to New Relic. It includes provisions related to:
- Protection of PHI
- Notifications of security incidents
- Access by HHS requests
- Individual Right of Access requests
- Individual accounting requests
- Return of PHI
Is New Relic HIPAA compliant?
New Relic may be HIPAA compliant, but its business associate agreement does not cover all aspects of healthcare communication.
The HIPAA compliant solution: Paubox
Paubox has developed a HIPAA compliant email and texting solution that makes it easier for providers to connect with their patients. It eliminates the need for third-party apps or logins, allowing patients to receive secure, encrypted texts and emails directly on their phones.
Learn more: HIPAA Compliant Email: The Definitive Guide
FAQS
What is HIPAA?
The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).
HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.
Who does HIPAA apply to?
HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.
What is a business associate agreement?
A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.
