Based on our research, Intercom is HIPAA compliant because it meets the requirements set by the U.S. Department of Health and Human Services (HHS) to safeguard protected health information (PHI).
What is Intercom?
Intercom is a customer messaging platform that allows businesses to communicate with their customers through various channels such as chat, email, and social media.
It provides tools for customer communication, engagement, and support, including live chat, targeted messages, a help center, and customer data management. Intercom has implemented HIPAA-aligned measures, making it suitable for healthcare-related use when configured appropriately.
Will Intercom sign a business associate agreement (BAA)?
Yes, Intercom will sign a business associate agreement, which can be reviewed by contacting Intercom’s support or sales teams via their messenger.
What does the Intercom BAA cover?
The Intercom BAA covers the use and disclosure of protected health information (PHI), stating: “Intercom has successfully completed a HIPAA attestation examination, which means that we now help our customers fulfill their ePHI obligations as we store and process data in a manner consistent with HIPAA standards.”
Their BAA covers:
- Protection of PHI
- Secure storage and processing of ePHI
- Compliance with HIPAA privacy and security rules
Is Intercom HIPAA compliant?
Intercom signs a BAA, and as a result, is HIPAA compliant.
The HIPAA compliant solution: Paubox
Paubox has developed a HIPAA compliant email and texting solution that makes it easier for providers to connect with their patients. It eliminates the need for third-party apps or logins, allowing patients to receive secure, encrypted texts and emails directly on their phones.
FAQs
What is HIPAA?
HIPAA sets national standards for protecting the privacy and security of certain health information.
HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.
Who does HIPAA apply to?
HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.
What is a business associate agreement?
A BAA is a legally binding contract establishing a relationship between a covered entity under HIPAA and its business associates.
Kirsten Peremore
