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Can I use Updox and be HIPAA compliant? (2025 update)
Lusanda Molefe Mar 8, 2025 8:12:34 PM

Based on our research, Updox is HIPAA compliant because it meets the requirements set by the U.S. Department of Health and Human Services (HHS) to safeguard protected health information (PHI).
What is Updox?
Updox is a communication and patient engagement platform designed for healthcare providers, offering tools for secure messaging, telehealth, and document management.
With Updox, healthcare practices can streamline patient communications, conduct virtual visits, and manage documents securely. This helps organizations improve patient engagement, enhance workflow efficiency, and deliver better care through a unified platform.
Will Updox sign a business associate agreement (BAA)?
Yes, Updox will sign a business associate agreement, which can be reviewed here.
What does the Updox BAA cover?
The Updox BAA covers the use and disclosure of protected health information (PHI), stating, "Updox is HIPAA compliant, using advanced encryption to protect information both at rest and in transit. This keeps your patients’ personal health information safe and secure, and protects your practice from would-be data thieves."
Their BAA covers:
- Protection of PHI
- Advanced encryption for data at rest and in transit
- Secure messaging and document management
- Compliance with HIPAA security standards
Is Updox HIPAA compliant?
Updox signs a BAA, and as a result, is HIPAA compliant.
The HIPAA compliant solution: Paubox
Paubox has developed a HIPAA compliant email and texting solution that makes it easier for providers to connect with their patients. It eliminates the need for third-party apps or logins, allowing patients to receive secure, encrypted texts and emails directly on their phones.
Learn more: HIPAA Compliant Email: The Definitive Guide
FAQS
What is HIPAA?
The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).
HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.
Who does HIPAA apply to?
HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.
What is a business associate agreement?
A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.