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Can I use MuleSoft and be HIPAA compliant? (2025 update)
Gugu Ntsele May 23, 2025 2:32:37 PM

Based on our research, MuleSoft is HIPAA compliant because it meets the requirements set by the U.S. Department of Health and Human Services (HHS) to safeguard protected health information (PHI).
What is MuleSoft?
MuleSoft is a software company that provides an integration platform called Anypoint Platform, which enables organizations to connect applications, data, and devices across on-premises and cloud environments. It helps businesses build application networks by using APIs (application programming interfaces) to seamlessly integrate disparate systems, streamline workflows, and improve data accessibility. MuleSoft is widely used for digital transformation initiatives, allowing companies to deliver connected customer experiences and enhance operational efficiency. Acquired by Salesforce in 2018, MuleSoft plays a key role in enabling enterprise-level connectivity and agility.
Will MuleSoft sign a business associate agreement (BAA)?
Yes, Salesforce will sign a business associate agreement for MuleSoft, which can be reviewed by contacting your account representative.
What does the MuleSoft BAA cover?
The MuleSoft BAA covers the use and disclosure of protected health information (PHI), stating, "Patients place their trust in the healthcare industry and expect their providers of healthcare and coverage to be good stewards of their health information, including addressing standards set forth by HIPAA to protect the privacy and security of protected health information where applicable. Salesforce recognizes the value and importance of HIPAA to the industry and patients, and takes our compliance with it seriously.”
Is MuleSoft HIPAA compliant?
MuleSoft signs a BAA, and as a result, is HIPAA compliant.
The HIPAA compliant solution: Paubox
Paubox has developed a HIPAA compliant email and texting solution that makes it easier for providers to connect with their patients. It eliminates the need for third-party apps or logins, allowing patients to receive secure, encrypted texts and emails directly on their phones.
Learn more: HIPAA Compliant Email: The Definitive Guide
FAQS
What is HIPAA?
The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).
HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.
Who does HIPAA apply to?
HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.
What is a business associate agreement?
A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.