Can I use FaceTime and be HIPAA compliant? (2025 update)

Based on our research, FaceTime is not HIPAA compliant because it does not meet the requirements set by the U.S. Department of Health and Human Services (HHS) to safeguard protected health information (PHI).

What is FaceTime?

FaceTime is a video and audio calling application developed by Apple, designed to enable seamless communication between Apple device users. It allows individuals to make high-quality video and voice calls over Wi-Fi or cellular networks, integrating directly with Apple’s ecosystem, including iPhone, iPad, and Mac devices.

With FaceTime, users can connect with friends, family, or colleagues in real time.

Will FaceTime sign a business associate agreement (BAA)?

No, FaceTime will not sign a business associate agreement, and therefore is not HIPAA compliant.

Is FaceTime HIPAA compliant?

FaceTime does not sign a BAA, and as a result, is not HIPAA compliant.

The HIPAA compliant solution: Paubox

Paubox has developed a HIPAA compliant email and texting solution that makes it easier for providers to connect with their patients. It eliminates the need for third-party apps or logins, allowing patients to receive secure, encrypted texts and emails directly on their phones. 

Learn more: HIPAA Compliant Email: The Definitive Guide

FAQS

What is HIPAA?

The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).

HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.

Who does HIPAA apply to?

HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.

What is a business associate agreement?

A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.