The Conditions of Participation (CoPs) under 42 CFR 482.24 and 485.638 are a way to ensure patient safety through documentation and care coordination. Under 42 CFR § 482.24 hospitals must maintain comprehensive, secure, and interoperable medical records for all patients. 42 CFR § 485.638 is tailored for critical access hospitals (CAHs)--smaller, rural facilities, and balances flexibility with necessary standards.
What are the Conditions of Participation?
CoPs are a set of health and safety standards that healthcare organizations must meet to participate in federally funded programs like Medicare and Medicaid. Developed and overseen by the Centers for Medicare & Medicaid Services (CMS). According to the CMS, “These health and safety standards are the foundation for improving quality and protecting the health and safety of beneficiaries.” Through adherence to the CoPs, healthcare organizations demonstrate their commitment to meeting minimum health and safety requirements.
42 CFR 482.24: Medical record services
42 CFR § 482.24, titled "Condition of participation: Medical record services," is a regulation that sets the standards for medical record-keeping in hospitals participating in Medicare and Medicaid programs.
The most notable sections of the regulations state, “The hospital must have a medical record service that has administrative responsibility for medical records. A medical record must be maintained for every individual evaluated or treated in the hospital…The organization of the medical record service must be appropriate to the scope and complexity of the services performed. The hospital must employ adequate personnel to ensure prompt completion, filing, and retrieval of records.”
Stemming from the Social Security Act, it aims to ensure that hospitals maintain accurate, complete, and accessible medical records for all patients. It applies to every hospital that seeks to participate in Medicare and Medicaid, impacting both inpatient and outpatient services.
The main requirements
- Hospitals must have a dedicated medical record service with adequate personnel for prompt record completion, filing, and retrieval.
- Medical records must be accurately written, promptly completed, properly filed, and retained for at least five years in either original or legally reproduced form, such as EHRs. The system should allow for efficient retrieval by diagnosis and procedure to support medical care evaluation studies.
- All records must include comprehensive patient information, such as medical history, physical examination results, diagnoses, treatment plans, and outcomes. Verbal orders must be dated, timed, and authenticated promptly by the ordering practitioner.
- Hospitals must have procedures to ensure the confidentiality of patient records, allowing access only to authorized individuals.
- Hospitals using EHRs must send electronic notifications of patient admissions, discharges, and transfers to other providers and practitioners to facilitate care coordination.
42 CFR 485.638: Clinical records for critical access hospitals (CAHs)
42 CFR § 485.638, titled "Conditions of participation: Clinical records," specifies the requirements for clinical record-keeping in CAHs. According to a study published in the National Rural Health Resource Center, “Critical access hospitals (CAHs) are required to be in compliance with the federal requirements set forth in the Medicare Conditions of Participation (CoP) in order to receive Medicare/Medicaid payment.” The regulation applies to all facilities certified as CAHs, which are typically small, rural hospitals designed to provide healthcare services to underserved areas.
The central obligations
- Maintain a clinical records system in accordance with written policies and procedures.
- Ensure records are legible, complete, accurately documented, readily accessible, and systematically organized to facilitate retrieval and compilation of information.
- Include specific information in the record, like patient identification, symptoms and diagnosis, allergies, clinical observations, discharge summaries, and more.
- Designate a staff member to be responsible for ensuring the accuracy of clinical records.
42 CFR 482.24 vs. 42 CFR 485.638
The three central differences between the two regulations include:
- 42 CFR 482.24 applies to hospitals, while 42 CFR 485.638 applies only to CAHs.
- 42 CFR 482.24 requires a dedicated medical record service with adequate staffing, whereas 42 CFR 485.638 only requires a designated staff member.
- 42 CFR 482.24 requires that medical records be retained for at least five years, but 42 CFR 485.638 does not specify a minimum retention time.
The function of electronic notifications
Electronic notifications act as a mechanism for improving care coordination in the healthcare ecosystem. The notifications, transmitted electronically via Health Level Seven (HL7) standards, alert other providers like primary care physicians about major patient events. According to a study about improving patient flow in the emergency department, “notifications help turn a “pull” mode of data review into a “push” mode in which specified data is actively presented to individuals for time-sensitive decision making.”
The underlying function behind these notifications being a set requirement in both 42 CFR § 482.24 and 42 CFR § 485.638 is to ensure that relevant and timely information about a patient’s medical status is quickly disseminated. It allows for better informed decision making in providers and reduces the risk of adverse events during care transitions. These electronic alerts can trigger automated workflows within electronic health record (EHR) systems.
Protection of record information through HIPAA
42 CFR § 482.24 and 42 CFR § 485.638 are intrinsically linked to the protection of record information through HIPAA because they establish the standards for maintaining medical records, which contain protected health information (PHI). While the CoPs under these regulations dictate the content, accuracy, accessibility, and increasingly, the interoperability of medical records, HIPAA sets the national standard for protecting the privacy and security of this information.
Therefore, compliance with § 482.24 and § 485.638 necessitates adherence to HIPAA's Privacy and Security Rules, ensuring that administrative, physical, and technical safeguards are in place to protect PHI, whether it is stored or transmitted electronically.
How to ensure compliance
- Maintain accurate and complete medical records for all patients. Accurate and complete records provide quality patient care and meet regulatory requirements.
- Medical records should be completed promptly after each patient encounter to ensure accuracy and relevance. They should be filed properly in a systematic manner that allows for easy retrieval, and stored securely to protect patient confidentiality.
- Hospitals must retain medical records for a minimum of five years, as required by 42 CFR § 482.24. This ensures that records are available for future reference, legal or regulatory audits, and continuity of care. (Note: 42 CFR § 485.638 for CAHs does not specify a minimum retention time.)
- Coding and indexing systems allow for efficient retrieval of medical records by diagnosis, procedure, or other relevant criteria. It facilitates data analysis, quality improvement initiatives, and compliance reporting.
- Hospitals and CAHs must implement policies and procedures to protect the confidentiality of patient records, ensuring that access is limited to authorized personnel and that appropriate measures are taken to prevent unauthorized disclosure.
- All entries in medical records must be authenticated (signed and dated) by the responsible healthcare provider to ensure accountability and accuracy. It includes verbal orders, which must be documented and authenticated promptly.
- Medical records should include all relevant patient information, such as medical history, physical examination findings, diagnoses, treatment plans, medications, and outcomes. This provides a comprehensive picture of the patient's health status and care.
- Hospitals and CAHs using EHRs must send electronic notifications of patient admissions, discharges, and transfers to other providers and practitioners to facilitate care coordination and improve transitions of care.
- CAHs must designate a staff member who is responsible for ensuring the accuracy of clinical records. This individual is responsible for overseeing the record-keeping process and ensuring that records are complete, accurate, and accessible.
- CAHs must establish written policies and procedures for their clinical record systems, outlining the processes for creating, maintaining, and protecting medical records.
Related: HIPAA Compliant Email: The Definitive Guide
FAQs
How long does a healthcare provider have to fulfill a request for medical records?
Under HIPAA, providers must respond within 30 days of receiving a written request. If they need an extension, they must notify the patient in writing and provide a valid reason, but the extension cannot exceed an additional 30 days.
What if a patient requests only part of their medical record?
Patients have the right to request specific portions of their records, such as:
- Lab results
- Progress notes
- Imaging reports
- Discharge summaries
Providers should not deny partial access if the request is valid and properly documented.
Under what circumstances can we deny a patient’s request for records?
HIPAA allows providers to deny access in limited situations, such as:
- Psychotherapy notes (which are separate from regular medical records).
- Information that could endanger the patient or another person (e.g., in cases of potential self-harm).
- Records related to legal proceedings (e.g., information compiled for a lawsuit).
If a denial occurs, providers must give the patient a written explanation and inform them of their right to appeal.