Traditional compliance training methods have been characterized by their reliance on passive learning techniques like lengthy lectures, PowerPoint presentations, and one-time workshops. A Global Health: Science and Practice study notes, “Interactive, case-based learning, hands-on practice or simulation, delivered in the workplace, can improve learning outcomes…Computer or mobile-delivered instruction, if appropriately designed for user engagement, can be equally as effective as live instruction.”
These methods generally prioritize sharing as much information as possible instead of engagement, inhibiting retention. A shift from these conventional methods to modern alternatives is driven by using techniques like gamification and microlearning to ensure retention.
The challenge of using traditional compliance training methods
Studies show that many employees forget what they learned shortly after completing this training. These methods also often fail to address the diverse needs of a workforce with varying educational backgrounds and job roles, making the training feel irrelevant and disconnected from employees’ daily responsibilities. With a disconnect between training material and the real-world situations healthcare workers face, there is often a superficial understanding of compliance requirements where employees are aware of policies but cannot apply them effectively.
The modern alternatives
- Interactive e-learning platforms: Modern training programs utilize interactive e-learning platforms that allow employees to engage with the material actively. These platforms often feature multimedia content, quizzes, and simulations that improve understanding and retention of HIPAA regulations.
- Microlearning: Microlearning involves delivering content in small, focused segments that are easy to digest. This approach allows employees to absorb information in bite-sized pieces through convenient means like HIPAA compliant email, which is effective for busy healthcare workers.
- Gamification: Incorporating gamification elements into training can significantly boost engagement and motivation. Training games such as "HIPAA Jeopardy" or "Whose HIPAA Fine Is It Anyway?" create a fun learning environment.
- Scenario-based learning: Scenario-based learning presents employees with real-world situations they may encounter in their roles.
- Blended learning approaches: A blended learning approach combines online training with in-person workshops or seminars. Workshops can include hands-on activities and case studies that deepen understanding and enable participants to apply their knowledge effectively.
- Continuous learning and refresher courses: Modern compliance training emphasizes continuous learning rather than one-off sessions. Organizations can implement regular refresher courses to keep employees updated on changes in regulations and reinforce their understanding of HIPAA requirements.
- Mobile learning solutions: With the increasing use of smartphones and tablets, mobile learning solutions provide flexibility for employees to access training materials anytime and anywhere.
Related: 7 elements of a compliance program
FAQs
What is a compliance program?
A compliance program is a set of internal policies and procedures designed to ensure that an organization adheres to laws, regulations, and ethical standards relevant to its operations.
Who is responsible for managing a compliance program?
A designated compliance officer or compliance committee typically oversees the program.
How often should a compliance program be assessed?
Compliance programs should be assessed regularly, with formal evaluations conducted at least annually.
Kirsten Peremore
