Personic Management Company LLC (“Personic”) has confirmed a cybersecurity incident that exposed protected health information belonging to at least 10,929 individuals.
What happened
On or about August 29, 2025, an unauthorized actor accessed a third-party software platform used by Personic to process patient data. The company discovered the incident on September 1 and completed its review on October 13, determining that certain protected health information was acquired. On November 18 and November 19, Personic notified regulators in Maine, New Hampshire, and Texas. The exposed information may include names, addresses, dates of birth, Social Security numbers, driver’s license/state ID numbers, medical record data, and other clinical details.
Going deeper
Personic provides home health and managed-services organisation support in the healthcare sector. After identifying the unauthorized access to its third-party platform, the company launched an investigation with forensic specialists, secured the affected systems, and commenced notifications to impacted individuals. Personic also offered 24 months of complimentary credit-monitoring and identity-protection services to those affected. Although no misuse of the information has been publicly confirmed, the breach involves both personally identifiable information and protected health information of patients and employees, which heightens the potential for identity theft, insurance fraud, or improper medical claims.
What was said
Personic stated that it takes the protection of personal information seriously and is working to strengthen its security and data-management practices in light of the incident. The company encouraged affected individuals to enroll in the complimentary monitoring services, monitor their credit and medical accounts, and remain vigilant for phishing or suspicious communications. No further public comments were made regarding the specifics of how the breach occurred or whether legal action will be pursued.
The big picture
According to Paubox’s mid-year breach data, “17 breaches were attributed to Business Associates, compared to 85 attributed to Healthcare providers,” showing how third-party vendors continue to play a major part in healthcare exposure. Incidents like Personic’s reinforce how dependent providers are on external platforms and how quickly a single compromised vendor system can trigger patient-level fallout, regulatory scrutiny, and long-term risk for multiple organisations relying on the same infrastructure.
FAQs
What makes this breach significant?
It involves both sensitive identifiers and medical data and affects a defined number of individuals, increasing the likelihood of regulatory and litigation interest.
What steps should affected individuals take now?
They should enrol in any offered credit-monitoring services, review financial and medical statements, monitor for unauthorized activity, and consider placing a fraud alert or credit freeze.
Why are third-party platform breaches especially concerning in healthcare?
Healthcare organisations often rely on external vendors for key services; when those vendors lack strong controls, sub-contracted systems can become entry points for attackers.
How do regulators respond to breaches like this?
Covered entities and their vendors can face investigations, enforcement actions, corrective-action mandates, and potential fines under HIPAA or state laws if controls are deemed insufficient.
What can healthcare organisations do to reduce the risk of similar incidents?
They should conduct rigorous vendor security assessments, enforce contractual security obligations, monitor vendor access logs, require timely notification of breaches, and ensure that vendors adopt strong encryption, access management, and incident-response protocols.
Farah Amod
