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Is Zoho Mail HIPAA compliant? (2025 update)

Written by Tshedimoso Makhene | Dec 5, 2025 3:35:51 AM

Based on our research, Zoho Mail is HIPAA compliant because it meets the requirements set by the U.S. Department of Health and Human Services (HHS) to safeguard protected health information (PHI).

 

What is Zoho Mail?

Zoho Mail is a secure email hosting service designed for businesses that need professional email, collaboration tools, and strong privacy controls.

With Zoho Mail, organizations can create custom domain email addresses, manage mailboxes through an intuitive admin console, and use built-in features like calendars, tasks, notes, and secure collaboration. 

 

Will Zoho Mail sign a business associate agreement (BAA)?

Yes, Zoho Mail will sign a business associate agreement, which can be reviewed here.

 

What does the Zoho Mail BAA cover?

The Zoho Mail BAA provides control to the organizations to be HIPAA compliant, stating, “Zoho Mail provides features to help the administrators to configure and use email within the premises of HIPAA compliance.”

Their BAA covers:

  • User roles and permissions
  • Security controls such as TFA/MFA, password policy, access control for safeguarding protected health information (PHI)
  • Encryption of data ar rest and in transit
  • Email deletion
  • Audit trails
  • eDiscovery and retention

Is Zoho Mail HIPAA compliant?

Zoho Mail signs a BAA, and as a result, is HIPAA compliant.

 

The HIPAA compliant solution: Paubox 

Paubox has developed a HIPAA compliant email and texting solution that makes it easier for providers to connect with their patients. It eliminates the need for third-party apps or logins, allowing patients to receive secure, encrypted texts and emails directly on their phones. 

Learn more: HIPAA Compliant Email: The Definitive Guide

 

FAQS 

What is HIPAA?

The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).

HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.

 

Who does HIPAA apply to?

HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.

 

What is a business associate agreement?

A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.