Based on our research, Zoho Desk is HIPAA compliant because it meets the requirements set by the U.S. Department of Health and Human Services (HHS) to safeguard protected health information (PHI).
Zoho Desk is a cloud-based customer service platform developed by Zoho Corporation, designed to help businesses manage and streamline their customer support operations. It offers a suite of tools, including a ticketing system, automation workflows, a knowledge base, and multi-channel support across email, phone, chat, and social media. Zoho Desk integrates with other Zoho applications and third-party software, providing a unified interface for customer interactions and internal collaboration. Its customizable features and user-friendly interface make it suitable for businesses of all sizes aiming to enhance customer satisfaction and operational efficiency.
Yes, Zoho Desk will sign a business associate agreement, which can be reviewed by sending an email to legal@zohocorp.com.
The Zoho Desk BAA covers the use and disclosure of protected health information (PHI), stating, "Zoho does not collect, use, store or maintain health information protected by HIPAA for its own purposes. However, Zoho Desk provides certain features (as described below) to help its customers use Zoho Desk in a HIPAA compliant manner.”
Zoho Desk signs a BAA, and as a result, is HIPAA compliant.
Paubox has developed a HIPAA compliant email and texting solution that makes it easier for providers to connect with their patients. It eliminates the need for third-party apps or logins, allowing patients to receive secure, encrypted texts and emails directly on their phones.
Learn more: HIPAA Compliant Email: The Definitive Guide
The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).
HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.
HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.
A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.