Based on our research, RingCentral is HIPAA compliant because it meets the requirements set by the U.S. Department of Health and Human Services (HHS) to safeguard protected health information (PHI).
What is RingCentral?
RingCentral is a cloud-based communication platform that offers businesses VoIP phone services, video conferencing, team messaging, and contact center solutions. It enables seamless remote collaboration by integrating voice, video, and messaging into a single system accessible via desktop and mobile apps. With features like call routing, voicemail, screen sharing, and AI-driven customer support, RingCentral helps businesses streamline communication while eliminating the need for traditional phone systems.
Will RingCentral sign a business associate agreement (BAA)?
Yes, RingCentral will sign a business associate agreement, which can be reviewed by contacting a RingCentral representative.
What does the RingCentral BAA cover?
The RingCentral BAA covers the use and disclosure of protected health information (PHI), stating, "RingCentral customers subject to HIPAA (“Covered Entities”), who utilize RingCentral’s services to create, collect, transmit, or maintain PHI, may consider RingCentral a business associate. Business associates are organizations that have routine access (reviewing, managing, handling) to PHI when providing their core services. RingCentral is aware of its responsibilities as a business associate and offers certain controls for Covered Entities to determine how the PHI is managed, handled, and accessed.”
Is RingCentral HIPAA compliant?
RingCentral signs a BAA, and as a result, is HIPAA compliant.
The HIPAA compliant solution: Paubox
Paubox has developed a HIPAA compliant email and texting solution that makes it easier for providers to connect with their patients. It eliminates the need for third-party apps or logins, allowing patients to receive secure, encrypted texts and emails directly on their phones.
Learn more: HIPAA Compliant Email: The Definitive Guide
FAQS
What is HIPAA?
The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).
HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.
Who does HIPAA apply to?
HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.
What is a business associate agreement?
A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.
