Based on our research, Mouseflow is HIPAA compliant because it meets the requirements set by the U.S. Department of Health and Human Services (HHS) to safeguard protected health information (PHI).
What is Mouseflow?
Mouseflow is a behavior analytics platform that enables businesses to understand and enhance user experiences on their websites by providing detailed insights into visitor interactions. It offers features such as session replay, which records real user sessions to show exactly how visitors navigate a site, and six types of heatmaps—including click, scroll, attention, movement, geo, and live heatmaps—to visualize user engagement across different page elements. Additionally, Mouseflow includes tools for form analytics, conversion funnels, feedback surveys, and friction detection, allowing organizations to identify and address usability issues effectively. By integrating with various web platforms and analytics tools, Mouseflow helps teams make data-driven decisions to improve website performance and increase conversion rates.
Will Mouseflow sign a business associate agreement (BAA)?
Yes, Mouseflow will sign a business associate agreement, which can be reviewed by contacting their legal or compliance teams.
What does the Mouseflow BAA cover?
The Mouseflow BAA covers the use and disclosure of protected health information (PHI), stating, "The Mouseflow US Data Center is HIPAA compliant. Mouseflow Enterprise customers are provided BAAs and direct access to work with our legal and compliance team.”
Is Mouseflow HIPAA compliant?
Mouseflow signs a BAA, and as a result, is HIPAA compliant.
The HIPAA compliant solution: Paubox
Paubox has developed a HIPAA compliant email and texting solution that makes it easier for providers to connect with their patients. It eliminates the need for third-party apps or logins, allowing patients to receive secure, encrypted texts and emails directly on their phones.
Learn more: HIPAA Compliant Email: The Definitive Guide
FAQS
What is HIPAA?
The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).
HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.
Who does HIPAA apply to?
HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.
What is a business associate agreement?
A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.
