Based on our research, Hotjar is not HIPAA compliant because it does not meet the requirements set by the U.S. Department of Health and Human Services (HHS) to safeguard protected health information (PHI).
Hotjar is a product experience insights platform that provides tools for understanding user behavior and gathering feedback to improve website performance.
With Hotjar, organizations can visualize user interactions through heatmaps, watch session recordings to observe user journeys and collect feedback via surveys and feedback widgets. This helps businesses identify areas for improvement, enhance user experience, and increase conversion rates by making data-driven decisions. However, Hotjar is not designed to be HIPAA compliant and should not be used for handling PHI.
No, Hotjar will not sign a business associate agreement and, therefore, is not HIPAA compliant.
Hotjar does not sign a BAA and does not provide the necessary safeguards for handling PHI. As a result, Hotjar is not HIPAA compliant.
Paubox has developed a HIPAA compliant email and texting solution that makes it easier for providers to connect with their patients. It eliminates the need for third-party apps or logins, allowing patients to receive secure, encrypted texts and emails directly on their phones.
Related: HIPAA Compliant Email: The Definitive Guide
HIPAA sets national standards for protecting the privacy and security of certain health information, known as PHI.
HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.
HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.
A BAA is a legally binding contract establishing a relationship between a covered entity under HIPAA and its business associates.