Based on our research, Google Workspace can be HIPAA compliant if properly configured, but it has limitations that may pose risks when handling protected health information (PHI).
Google Workspace (formerly G Suite) is a suite of cloud-based productivity and collaboration tools offered by Google. It includes Gmail, Google Drive, Google Docs, Google Sheets, Google Slides, Google Calendar, Google Meet, Google Keep, and more.
With Google Workspace, organizations can communicate, store, and manage data efficiently. However, its HIPAA compliance depends on configuration settings and security practices.
Yes, Google Workspace will sign a business associate agreement, which can be reviewed here.
The Google Workspace BAA covers the use and disclosure of PHI, stating:
"All users can access this subset of Core Services for use with PHI under the BAA as long as the health care organization configures those services to be HIPAA compliant: Gmail, Calendar, Drive, Gemini for Google Workspace, Google Chat, Google Meet, Keep, Google Cloud Search, Google Voice, Sites, Google Groups, Jamboard, Cloud Identity Management, Tasks, and Vault."
However, there are limitations:
Google Workspace may be HIPAA compliant, but only if it is properly configured and used within the scope of its BAA. However, its reliance on TLS for encryption and support for outdated security protocols pose potential risks for organizations handling PHI.
Paubox has developed a HIPAA compliant email and texting solution that makes it easier for providers to connect with their patients. It eliminates the need for third-party apps or logins, allowing patients to receive secure, encrypted texts and emails directly on their phones.
Related: HIPAA Compliant Email: The Definitive Guide
HIPAA sets national standards for protecting the privacy and security of certain health information, known as PHI.
HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.
HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.
A BAA is a legally binding contract establishing a relationship between a covered entity under HIPAA and its business associates.