Based on our research, Freshsales is not HIPAA compliant because it does not meet the requirements set by the U.S. Department of Health and Human Services (HHS) to safeguard protected health information (PHI).
Freshsales is a cloud-based customer relationship management (CRM) solution from Freshworks that helps businesses manage interactions through features like patient tracking, personalized bulk email, and schedule/event management.
No, Freshsales will not sign a business associate agreement, and therefore is not HIPAA compliant. According to Freshworks’ HIPAA Commitment page, only specific products like Freshdesk, Freshchat, and Freshcaller are covered under their HIPAA BAA.
Freshsales does not sign a BAA, and as a result, is not HIPAA compliant.
Paubox has developed a HIPAA compliant email and texting solution that makes it easier for providers to connect with their patients. It eliminates the need for third-party apps or logins, allowing patients to receive secure, encrypted texts and emails directly on their phones.
HIPAA sets national standards for protecting the privacy and security of certain health information. HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.
HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.
A BAA is a legally binding contract establishing a relationship between a covered entity under HIPAA and its business associates.