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Is FollowMyHealth HIPAA compliant? (2025 update)

Written by Tshedimoso Makhene | Sep 19, 2025 10:00:00 AM

Based on our research, FollowMyHealth is HIPAA compliant because it meets the requirements set by the U.S. Department of Health and Human Services (HHS) to safeguard protected health information (PHI).

 

What is FollowMyHealth?

FollowMyHealth (Veradigm FollowMyHealth) is a cloud-based patient engagement platform that serves as a secure patient portal for healthcare organizations and their patients. It allows individuals to access their medical records online, offering a convenient way to stay informed about their health. 

With FollowMyHealth, patients can view test results, medical documentation, prescriptions, and appointment details, all from their computer or mobile device. The platform also enables patients to request prescription refills, schedule or manage appointments, and securely message their healthcare providers. In addition, FollowMyHealth supports notifications, reminders, proxy access for family or caregivers, and, in some cases, telehealth visits. For healthcare providers, the platform streamlines communication, reduces administrative burdens, and enhances patient engagement, making it a valuable tool for both patients and care teams.

 

Will FollowMyHeath (Veradigm) sign a business associate agreement (BAA)?

Yes, Veradigm will sign a business associate agreement, which can be reviewed by contacting the Veradigm Privacy Team.

 

What does the Veradigm BAA cover?

The Veradigm BAA covers the use and disclosure of protected health information (PHI), stating, “Veradigm must obtain reasonable written assurances that its Business Associates will appropriately use and disclose PHI by requiring appropriate safeguards including policies, procedures and practices.”

 

Is FollowMyHealth HIPAA compliant?

FollowMyHealth signs a BAA via Veradigm, and as a result, is HIPAA compliant.

 

The HIPAA compliant solution: Paubox 

Paubox has developed a HIPAA compliant email and texting solution that makes it easier for providers to connect with their patients. It eliminates the need for third-party apps or logins, allowing patients to receive secure, encrypted texts and emails directly on their phones. 

Learn more: HIPAA Compliant Email: The Definitive Guide

 

FAQS 

What is HIPAA?

The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).

HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.

 

Who does HIPAA apply to?

HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.

 

What is a business associate agreement?

A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.