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Is EZTexting HIPAA compliant? (2025 update)

Written by Kirsten Peremore | Apr 15, 2025 11:25:42 PM

Based on our research, EZTexting is not HIPAA compliant because it does not meet the requirements set by the U.S. Department of Health and Human Services (HHS) to safeguard protected health information (PHI).

 

What is EZTexting?

EZTexting is an SMS marketing software that allows businesses of all sizes to communicate with their customers via text. In the healthcare sector, it can be used for appointment confirmations, treatment discussions, and other patient communications.

 

Will EZTexting sign a business associate agreement (BAA)?

No, EZTexting will not sign a business associate agreement, and therefore is not HIPAA compliant.

A representative stated: “Mass messaging companies are inherently not HIPAA compliant, unfortunately, but we do work with a lot of offices that only upload phone numbers.”

There is no mention of a BAA on the EZTexting website.

 

Is EZTexting HIPAA compliant?

EZTexting does not sign a BAA, and as a result, is not HIPAA compliant.

 

The HIPAA compliant solution: Paubox

Paubox has developed a HIPAA compliant email and texting solution that makes it easier for providers to connect with their patients. It eliminates the need for third-party apps or logins, allowing patients to receive secure, encrypted texts and emails directly on their phones.

 

FAQS

What is HIPAA?

HIPAA sets national standards for protecting the privacy and security of certain health information.

HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.

 

Who does HIPAA apply to?

HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.

 

What is a business associate agreement?

A BAA is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates.