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Is ContactPigeon HIPAA compliant? (2025 update)

Written by Kirsten Peremore | Feb 11, 2025 12:32:34 AM

Based on our research, ContactPigeon is not HIPAA compliant because it does not meet the requirements set by the U.S. Department of Health and Human Services (HHS) to safeguard protected health information (PHI).

 

What is ContactPigeon?

ContactPigeon is an advanced omnichannel marketing automation platform that provides tools for creating personalized customer interactions across various channels.

With ContactPigeon, organizations can design and automate marketing campaigns, track customer engagement, and gain insights into customer behavior, enhancing their marketing strategies and improving customer experiences. 

 

Will ContactPigeon sign a business associate agreement (BAA)?

No, ContactPigeon will not sign a business associate agreement, and therefore is not HIPAA compliant.

 

Is ContactPigeon HIPAA compliant?

ContactPigeon does not sign a BAA, and as a result, is not HIPAA compliant.

 

The HIPAA compliant solution: Paubox

Paubox has developed a HIPAA compliant email and texting solution that makes it easier for providers to connect with their patients. It eliminates the need for third-party apps or logins, allowing patients to receive secure, encrypted texts and emails directly on their phones.

 

FAQs

What is HIPAA?

HIPAA sets national standards for protecting the privacy and security of certain health information, known as PHI.

HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.

 

Who does HIPAA apply to?

HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.

 

What is a business associate agreement?

A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates.