Inclusive language is a large factor in creating a welcoming and respectful environment for patients from diverse backgrounds, including gender identities, sexual orientations, and socioeconomic status. Inclusive language should show respect for patients without perpetuating stereotypes. Healthcare organizations have the responsibility of ensuring that staff are adequately prepared to address patients in a respectful, inclusive manner.
The central factors necessary to maintain inclusivity in healthcare communications include:
- Respectful language: Avoid labeling or stigmatizing terms.
- Cultural sensitivity: Acknowledge diverse health beliefs and practices.
- Personal preferences: Use preferred pronouns; adapt communication methods.
- Diverse representation: Include varied images; reflect staff roles in materials.
Inclusivity in language
A study published in the Journal of Graduate Medical Education notes, “Representation matters, yet we cannot expect those who are minoritized to bear the burden of changing the structures producing their marginalization.” Inclusive language is based on a person-centered communication approach that focuses on the individual rather than the demographic.
This would mean that instead of using terms like “disabled person” providers use terms like “person with a disability.” Gender inclusive language also avoids male-centric terms by opting for gender neutral alternatives. These verbal and written changes help avoid offense while challenging biases toward others. It should be recognized that the implementation of inclusivity requires more than simply words, it should be backed by actions supporting diversity.
How to integrate inclusivity into healthcare communications
Written communication
- Avoid medical jargon, abbreviations, and complicated terms that might confuse patients with low literacy levels or those who speak languages other than the dominant one in their region. Use short sentences and a conversational tone to make health information accessible.
- Replace gendered language with neutral alternatives like "partner," "family member," or use they/them pronouns when appropriate. Ensure forms reflect diverse relationship structures by using inclusive options for family relationships.
- Provide health materials in multiple languages to cater to linguistic diversity within communities. Use culturally sensitive images and examples that resonate with different cultural backgrounds.
- Refrain from using terms that perpetuate stigma or bias, such as labeling individuals by their conditions (e.g., "diabetic" instead of "person living with diabetes").
Vocal communication
- Ask patients how they prefer to be addressed, including their preferred pronouns. Use person-centered language when discussing conditions (e.g., "person diagnosed with cancer") rather than condition-first language ("cancer patient").
- Approach each interaction without making assumptions based on stereotypes about race, socioeconomic status, sexual orientation, etc.
- Engage actively with patients' concerns and questions to ensure understanding and build trust.
- Offer training sessions for healthcare staff on cross-cultural communication skills to enhance empathy towards diverse patient experiences.
How to promote inclusive communications amongst healthcare staff
- Provide ongoing training for healthcare staff on using inclusive language, avoiding stereotypes, and recognizing diverse identities.
- Develop and regularly update policies to ensure they reflect best practices in inclusive communication.
- Ensure all written materials are free of jargon and use clear, concise language to enhance understanding across literacy levels.
- Offer translations of health materials into multiple languages to cater to linguistic diversity within communities.
- Use culturally sensitive images and examples that resonate with different cultural backgrounds in communication materials.
- Approach each interaction without making assumptions based on stereotypes or personal characteristics.
- Involve community members in reviewing translations or developing culturally relevant content to ensure accuracy and relevance.
Related: HIPAA Compliant Email: The Definitive Guide
FAQs
What are common barriers to effective communication in healthcare settings?
Common barriers include physical/environmental factors (noise), cultural/linguistic differences (language barriers), medical jargon, and misunderstanding of information delivery methods.
How can visual aids help overcome communication barriers related to complex medical information?
Visual aids like animations or videos simplify complex concepts by providing clear visual representations of treatments or devices helping patients understand their conditions better.
Kirsten Peremore
