A single centralized referral network is a tool that allows primary healthcare providers to provide patients with the highest degree of care. These networks require consistent contact with multiple providers to build the best possible team of specialists. Email is the best method for centralizing the network securely.
Understanding referral networks
Referral networks are systems of interconnected providers, specialists, and institutions that collaborate to provide patients with the best possible care. According to a Management Sciences study, “The efficiency of teams is especially important in healthcare because a wide array of specialist and primary care clinicians must work together to treat patients with complex health problems.”
When a patient requires treatment beyond the expertise of a primary care provider, they are referred to a specialist with the network of that provider.
Centralizing referral networks using email
When referrals are centralized, primary care physicians can repeatedly refer to a smaller group of specialists instead of large dispersed networks. This creates a team targeted towards patient care, making the transfer of information between facilities that much easier. Because of this, organizations can form relationships with other specialists, creating a more efficient process.
HIPAA compliant email providers like Paubox Email Suite can simplify centralization. One specific feature, its filtering functionality, allows approved senders lists, content filters, and virus detection. These benefit the process of creating centralized referral networks so that only relevant communications are shared between primary care providers and the specialists they choose. Outbound monitoring and threat intelligence are additional supports that ensure patient information is securely managed against data breaches.
Related: Top 12 HIPAA compliant email services
How to create a centralized referral network using email
- Choose the right platform, like Paubox Email Suite or API, to secure all communications and protect against a breach.
- Set up email filters, whitelists, and encryption to make sure communications remain protected.
- Create standardized procedures and email templates to send referrals and communicate with new referral partners.
- Compile and maintain a database of healthcare contacts.
- Track email activity and analyze issues in the referral process or complaints from patients.
FAQs
When is consent necessary to email patients?
Consent is a best practice when emails or communications with patients relate to treatment.
Do providers have to disclose when they are being paid by health centers or pharmaceutical companies to use them?
Yes, they are required to disclose any financial relationships or payments.
Kirsten Peremore
