Religious beliefs often influence the way people view health and acceptable treatments. While communication between patient and provider should remain neutral, practitioners should consider their patient’s beliefs to approach their wellness and treatment sensitively and respectfully.
Why belief systems and religion should be considered in written communications
According to the American Psychological Association, “Common features of organized religions are the belief that certain moral teachings have divine authority, and the recognition of certain people, places, texts, or objects as holy or sacred.”
Communicating with religion and beliefs in mind supports inclusivity and respect. It prevents unintentional offense or exclusion that could damage an organization's reputation. By recognizing how religion and spirituality help patients cope, especially in times of illness or crises, communication can be used to empower patients.
The practice also aligns with ethical considerations in subspecialties like psychology where it serves to promote equity. Ignoring these dimensions could prevent effective communication and widen disparities that hinder care.
How to respect beliefs and religion in written communications
The healthcare sector is a specific field where written communication needs to remain deliberate and empathetic. Senders should use neutral and inclusive language that avoids assumptions about a patient’s faith or moral values. An example is instead of referencing specific religious holidays or rituals, communication can acknowledge diverse traditions with phrases like “various spiritual and cultural observances”.
Organizations should consider consulting with experts on cultural competence and religious experts. For smaller organizations, this could take the form of creating forums or consulting with community leaders to understand the diverse population in the area they serve.
Best practices to communicate respectfully with patients
- Personalize message thoughtfully: Address patients by their preferred names or titles and avoid overly generic automated language. Greetings should remain warm and respectful while maintaining professionalism.
- Use clear and inclusive language: Avoid jargon or culturally insensitive language. Keep messages straightforward and understandable.
- Maintain security in communications: Make sure to secure protected health information (PHI) during transmission by using reliable and compliant methods of written communication like HIPAA compliant email and HIPAA compliant text messaging.
- Set boundaries and manage expectations: Clearly outline the intended purpose of email and text communications like appointment reminders or test results. It prevents misunderstandings and ensures the message remains respectful.
- Offer resources for further support: Include links to culturally or spiritually relevant resources that align with patient care.
- Acknowledge beliefs when relevant: If a patient has shared their beliefs or spiritual needs, respectfully incorporate them into the conversation where appropriate.
FAQs
What is the federal stance on religion in legislation?
The U.S. federal government maintains a stance of neutrality towards religions in legislation guided by the First Amendment.
What are the socioeconomic considerations for healthcare providers when dealing with patients?
Healthcare providers must consider how factors like income and access to resources affect patients’ health.
Do patients have the right to restrict how data is used?
Yes, under HIPAA, patients have the right to restrict how their health data is used and shared.
Kirsten Peremore
