Based on our research, Mandrill is not HIPAA compliant because it does not meet the requirements set by the U.S. Department of Health and Human Services (HHS) to safeguard protected health information (PHI).
Mandrill is a transactional email API developed by Mailchimp, designed specifically for developers to send data-driven emails such as password resets, order confirmations, and personalized notifications. Unlike standard marketing emails, Mandrill’s focus is on one-to-one communication triggered by user actions or system events. It provides robust delivery infrastructure, detailed analytics, and high deliverability, making it ideal for applications that require reliable and scalable email services. Though originally offered as a standalone service, Mandrill now requires a paid Mailchimp account and is integrated as an add-on feature within Mailchimp's platform.
No, Mailchimp will not sign a business associate agreement for Mandrill, and therefore is not HIPAA compliant.
Mandrill does not sign a BAA, and as a result, is not HIPAA compliant.
Paubox has developed a HIPAA compliant email and texting solution that makes it easier for providers to connect with their patients. It eliminates the need for third-party apps or logins, allowing patients to receive secure, encrypted texts and emails directly on their phones.
Learn more: HIPAA Compliant Email: The Definitive Guide
The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).
HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.
HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.
A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.